Privacy Policy

Valor Junk Removal

Valor Junk Removal — Privacy Policy
Last Updated: March 17, 2026This Privacy Policy explains how Valor Junk Removal (“Valor”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you visit our website, schedule services, or interact with our online content.

By using our website or Services, you consent to the collection and use of information in accordance with this Privacy Policy.1. Information We Collect
We collect personal and service-related information to provide and improve our junk removal, hauling, and cleanup services.

1.1 Information You Voluntarily Provide
• Name
• Address (pickup and/or service location)
• Email address
• Phone number
• Payment information (handled securely by our processors)
• Service requests, booking forms, and inquiry details
• Notes or instructions about the items to be removed

1.2 Automatically Collected Information
When you visit our website, we automatically collect:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Cookies and tracking technologies

This information helps us improve website functionality, booking processes, and user experience.

1.3 Payment Information
We do not store full credit card numbers. Payments are processed securely via PCI-compliant processors such as Stripe, PayPal, or similar platforms.2. How We Use Your Information
We use your information for the following purposes:

2.1 Providing & Improving Services
• Scheduling and performing junk removal or hauling services
• Delivering customer support and responding to inquiries
• Processing payments
• Sending service confirmations, invoices, and receipts
• Improving our service operations and website experience

2.2 Communication
We may use your email or phone number to:
• Send service confirmations and reminders
• Respond to questions or support requests
• Notify you of updates regarding scheduled services
• Offer occasional promotional information about Valor services (you may opt-out)

2.3 Compliance & Security
• Prevent fraud or unauthorized activity
• Enforce Terms of Use
• Ensure safe and secure services
• Meet legal obligations3. SMS/Text Messaging Policy (A2P Compliant)
By providing your phone number, you consent to receive SMS messages related to:
• Service confirmations and reminders
• Customer support messages
• Occasional promotional updates about our services

3.1 Opt-Out
You may opt out at any time by replying STOP to any message. Message and data rates may apply.4. Email Communication
By providing your email, you agree to receive:
• Service-related updates and confirmations
• Booking instructions and notifications
• Occasional promotional messages
• Delivery of invoices or receipts

You can opt out at any time by clicking Unsubscribe in the email footer.5. Sharing Your Information
We do not sell or rent your personal information.

We may share information with:
5.1 Service Providers
• Payment processors (Stripe, PayPal)
• CRM/automation platforms
• Email/SMS service providers
• Contractors supporting service operations

These parties receive only the information necessary to perform their services and must follow confidentiality rules.

5.2 Legally Required
We may disclose information if required by:
• Court orders
• Government requests
• Legal investigations
• Protection against fraud or harm6. Cookies & Tracking Technologies
We use cookies, pixels, analytics tools, and retargeting platforms to:
• Improve website functionality
• Track service requests and conversions
• Optimize marketing and communications

You may disable cookies in your browser, but some website features may not function properly.7. Data Retention
We retain your information only as long as necessary to:
• Provide services and support
• Comply with legal or tax obligations
• Maintain historical records for business purposes

You may request deletion of your information unless retention is legally required.8. Data Security
We implement reasonable safeguards to protect your information. However, no internet transmission or storage system is completely secure. You provide information at your own risk.9. Your Rights
Depending on your jurisdiction, you may have rights to:
• Access your data
• Correct inaccurate information
• Request deletion of data
• Withdraw consent
• Object to processing

Request a copy of your information
To submit a request, contact us at [email protected].10. Third-Party Links
Our website may contain links to external websites. We are not responsible for:
• The content or policies of third-party websites
• Security or privacy practices of third parties
• Your interactions with external sites

Use third-party websites at your own discretion.11. International Users
Valor operates in the United States. If you access our website or Services from outside the U.S., you consent to your information being transferred and stored in the United States.12. Children’s Privacy
We do not knowingly collect personal information from anyone under 18 years old. If you believe a minor has submitted information, contact us immediately.13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective when posted on this page with a revised “Last Updated” date. Continued use of the website or Services constitutes acceptance of the changes.

Contact Information

For questions about this Privacy Policy or your personal information, contact:
Valor Junk Removal
Email: [email protected]
Phone:(757) 995-3470
Address: 900 Commonwealth Place - 1115 Suite 200
Virginia Beach, VA 23464, United States